Frequently Asked Questions
Find quick answers about shipping, payments, policies, and product setup.
Order & Shipping
How long does production take?
Most canvas and neon orders are produced in 3-5 business days before dispatch.
How long does shipping take?
Shipping usually takes 2-7 business days depending on your location.
Do you provide order tracking?
Yes, tracking details are shared by email once your order ships.
Payment Options
Which payment methods are accepted?
We accept major debit/credit cards through secure Stripe checkout.
Is online payment secure?
Yes. Payments are processed over encrypted channels with PCI-compliant providers.
Can I pay later?
At the moment, full payment is required at checkout to start production.
Cancellation & Returns
Can I cancel my order?
You can request cancellation before production starts. Customized orders may not be cancellable once in production.
Do you accept returns?
Returns are accepted for damaged or incorrect items. Custom-made items are generally non-returnable unless defective.
How do I request a replacement?
Contact support with order number and photos within 48 hours of delivery.
Product & Installation
Are neon signs suitable for outdoor use?
Only selected models are outdoor-ready. Check product details or ask support before ordering.
Do you provide installation support?
Yes. Basic mounting and wiring guidance is included with every neon order.
Can I request custom size, color, or font?
Yes, both canvas and neon products support customization from the product page.